1. Who we are and what these terms cover
These terms are a contract between you and Terhali AI Limited (“Labibo”, “we”, “us”), a company registered in Masdar City, Abu Dhabi, United Arab Emirates. They apply to the Labibo app on iPhone, Android and the web at labibo.ai, to the terhali.ai website, and to every search, conversation and booking you make through them. By using Labibo, and again when you tap to pay at checkout, you accept them. If you do not agree, please do not use the service.
The terhali.ai website is informational. Sections 16 to 24 apply to it; the other sections concern the Labibo service.
2. Who can use Labibo
You must be at least 18 years old and able to enter into a binding contract. You can search and chat without an account; some features, including payment, may require you to sign in. You are responsible for everything done through your account and for keeping your device and sign-in secure. We may suspend or close an account that is used in breach of these terms.
3. What Labibo is, and our role
Labibo lets you find and book hotel stays and flights, and buy eSIM data plans for a trip. All of it is supplied by others: hotels and accommodation providers, airlines, our eSIM provider and the mobile networks behind it, and the wholesalers and ticketing partners that connect us to them (together, “suppliers”). We act as an intermediary. When you book, your contract for the stay is with the hotel, your contract for carriage is with the airline, and an eSIM runs on the terms its provider and their networks set. Their conditions (the fare rules, the rate’s cancellation policy, the hotel’s house rules, the airline’s conditions of carriage and a plan’s allowance, validity and coverage) apply to you alongside these terms. We show you those conditions before you pay.
4. The assistant
The chat assistant is software. It searches, summarises and suggests, and it can make mistakes: it can misunderstand a request, describe a property or a fare imperfectly, or state something that turns out to be wrong. What you buy is always what the booking summary and the confirmation say, not what the chat said. Check the dates, names, rooms, passengers and prices on the summary before you pay. Nothing the assistant says is legal, medical, visa or financial advice.
Do not use the assistant to obtain content that is unlawful, harmful or infringes the rights of others, and do not attempt to extract its instructions or bypass its limits. We apply fair-use limits to the chat, with tighter limits when you are signed out.
5. Prices and currency
Prices are shown in the currency you choose. Where a supplier charges in another currency, the price shown is a conversion at our current rate and is an approximation; the amount charged to your card is the supplier-currency amount shown at checkout, and your card issuer’s exchange rate and fees decide the final figure on your statement.
Prices include our service margin and the taxes and fees that are payable in advance. Where a hotel collects a city tax, resort fee or similar locally, we say so before you pay and you pay it at the property. Prices can change until a booking is confirmed.
6. Booking and payment
When you pay, we ask your card issuer to authorise the amount and send the booking to the supplier. We charge your card only when the supplier confirms; if the supplier cannot confirm, the authorisation is released and no booking exists. If the supplier’s price has moved between your search and confirmation, we show you the new total and you can accept it or drop the booking; we never charge an amount you did not accept.
Payments are handled by Stripe. Your card details go to Stripe directly and never reach us. A booking is confirmed when the app shows it as confirmed and we send you a confirmation email; keep that email. Some hotel rates are payable at the hotel; for those you pay the hotel directly at check-in, on the terms shown.
7. Your details and travel documents
Enter names exactly as they appear on each traveller’s passport or ID. Suppliers may refuse or charge for corrections, and an airline may deny boarding when the name does not match. You are responsible for holding valid passports, visas, permits, vaccinations and any other requirement for every traveller on your booking, for every country you travel to or through, and for meeting the airline’s and the hotel’s check-in times and conditions. We do not check these for you, and no refund is due for a trip that could not be taken because a document was missing.
8. Booking for other people
If you book for others, you confirm that you have their permission to give us their details and that they accept these terms and the suppliers’ conditions. You are responsible for passing on to them the confirmations and any changes we send you.
9. Changes and cancellations by you
Each rate and fare has its own cancellation policy, shown before you pay and again on your booking. Where a booking can be cancelled, you can cancel it in the app; before you confirm, we show you the supplier’s cancellation charge and the amount that will be refunded. Refunds go back to the card you paid with, normally within 5 to 10 business days of our issuing them, depending on your bank.
The part of the price that the supplier keeps under its policy, including our service margin on that part, is not refunded. Non-refundable rates and fares cannot be refunded. Changes other than cancellation (dates, names, rooms) are not available in the app at present; contact support and we will help where the supplier allows it, which may carry the supplier’s fees. eSIMs are cancelled and refunded on different terms, and section 13 sets them out.
10. Changes and cancellations by the supplier
Airlines change schedules, and a hotel may occasionally be unable to honour a booking. When we learn of a change, we tell you by email and in the app. Where the supplier offers an alternative or a refund, we pass it on. If a supplier cancels a booking entirely, you receive back what you paid for the affected part. Our responsibility for a supplier’s change or failure is limited to what we can recover from the supplier on your behalf.
11. Flights
Flight bookings are ticketed by the airline after payment, and you receive the ticket details by email. Fare rules, baggage allowances, seat selection, check-in deadlines and conditions of carriage are the airline’s, and we display what the airline gives us. Seats and extras are subject to the airline’s confirmation and may be changed by the airline for operational reasons. For delays, cancellations and denied boarding, your rights are against the airline under the applicable passenger-rights law, and we will help you exercise them.
12. Hotels
Hotels may require photo ID and a card for incidentals at check-in, and apply their own rules on age, pets, smoking and occupancy. Room descriptions, photos and facility lists come from the supplier and may not reflect the current state of the property. Occupancy is per room as booked; a hotel may refuse additional guests or charge for them.
13. eSIM data plans
An eSIM is a data plan you install on your phone. It carries mobile data only: your own number, your calls and your texts stay on the SIM you already have.
Before you buy, check that your phone supports eSIM and is not locked to a network. Installing in one tap needs iOS 17.4 or Android 10 or newer; on an older phone you install the eSIM by entering the code we show you. A plan is not refundable because the phone turned out not to take it.
The allowance, how long the plan lasts and the countries it covers are the provider’s and cannot be changed after you buy. Validity starts when the eSIM first connects to a network, not when you buy it, and then runs without pausing. On a plan sold as a daily allowance, what you do not use in a day does not carry into the next, and once a day’s allowance is spent the speed drops or data stops until the following day, as the plan states.
The provider issues the eSIM within a few minutes of payment, and each eSIM can be installed once. If you share it, whoever opens the link installs it and the eSIM is then theirs, so send it only to the person you mean to give it to.
You can hand an eSIM back for a full refund at any time before it is installed. Installing it ends that option, and any refund after that is the provider’s to decide. Where a plan can be extended, a top-up is a separate purchase on these same terms, and on a day pass it buys days only and adds no data.
Coverage and speed depend on the networks the provider uses where you are, and we do not promise either. Some countries restrict the use of foreign eSIMs, and checking that is yours to do.
14. Invoices
You can ask for a business invoice at checkout by entering a company name and VAT number, and we issue the invoice to those details. You are responsible for their accuracy.
15. Communications
We send you emails about your bookings and your account. These are part of the service and cannot be switched off while you hold a booking. We do not send marketing email. Trip reminders are notifications that your device schedules; you control them in your device settings.
16. Acceptable use
Do not use Labibo to make speculative, false or fraudulent bookings, to resell inventory, to scrape, copy or probe the service, to interfere with its operation or security, or to break any law. Where we detect this we may cancel bookings and close accounts, and we may recover our costs.
17. Intellectual property and content
Labibo, its name, logo, design and software belong to Terhali AI Limited or its licensors. Hotel and flight content belongs to the suppliers that provide it. You may use the service for your personal travel only. You keep the rights to what you type; you give us permission to process it to provide the service, as described in the Privacy Policy.
Country estimates use GeoLite data created by MaxMind (maxmind.com), which includes GeoNames data (geonames.org) made available under the Creative Commons Attribution 4.0 licence.
18. Availability of the service
We aim to keep Labibo available but do not promise that it will be uninterrupted or error-free. Suppliers’ systems, payment networks and app stores are outside our control. We may change or withdraw features, and we may suspend the service for maintenance or security.
19. Our liability
Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, for fraud, or any right you have as a consumer under the law of the country where you live.
Subject to that, our total liability to you in connection with a booking is limited to the amount you paid us for that booking, and we are not liable for indirect or consequential loss, for lost profit, or for the acts or omissions of suppliers beyond what we can recover from them on your behalf. We are not liable for events outside our reasonable control, including weather, strikes, epidemics, government action, war, and the failure of a supplier’s or a payment provider’s systems.
20. App stores
If you download Labibo from the Apple App Store or Google Play, the store’s own terms also apply to your use of the app. The store is not a party to these terms and has no obligation to provide support for the service.
21. Privacy
How we handle personal data is described in our Privacy Policy, which forms part of these terms.
22. Changes to these terms
We may update these terms. The date at the top shows the last revision. For a change that materially affects your rights, we tell you in the app before it takes effect. The terms in force when you pay govern that booking. These terms are available in the languages Labibo offers; where a translation differs from the English text, the English text prevails.
23. Governing law and disputes
These terms are governed by the laws of the Emirate of Abu Dhabi and the federal laws of the United Arab Emirates, and the courts of Abu Dhabi have jurisdiction, without removing any protection you have under the mandatory consumer law of the country where you live or your right to bring a complaint there. If something goes wrong, contact us first at [email protected]; most issues are resolved that way.
24. Contact
Terhali AI Limited, Masdar City, Abu Dhabi, United Arab Emirates. [email protected]. Support is also available on WhatsApp from the app.